Privacy Policy

eComX is a Shopify theme studio based in Hanoi, Vietnam. We build and sell conversion-focused themes on the Shopify Theme Store. You can reach us at hi@ecomx.co.

When you purchase a theme, Shopify collects and processes your payment and account information on our behalf. We receive order details such as your name, email address, and the product purchased.

If you contact us directly via email or our contact form, we collect your name, email address, and any information you choose to share in your message.

We do not collect any information through tracking pixels, marketing cookies, or third-party analytics tools on this website.

We use your contact details to respond to support requests, deliver purchase receipts, and occasionally send product updates or announcements relevant to your purchase. You may opt out of non-transactional emails at any time.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our themes are sold through the Shopify Theme Store. Shopify acts as the primary data processor for all transactions. Their privacy policy governs how payment information and account data are handled. You can review it at shopify.com/legal/privacy.

We retain your contact information for as long as necessary to provide support and fulfill our legal obligations. If you would like us to delete your data, please email hi@ecomx.co and we will process your request within 30 days.

This website does not use tracking or advertising cookies. We may use strictly necessary session cookies to make the site function correctly. These expire when you close your browser.

Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws — including the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at hi@ecomx.co.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our products after changes are posted constitutes your acceptance of the updated policy.

Questions about this policy? Reach us at hi@ecomx.co. We aim to respond within 2 business days.